Delivery and Returns
These fees are based on the assumption that deliveries will be made to the ground floor, there is reasonable space for the delivery van to park near the entrance, extend the delivery ramp and unload the furniture. Deliveries that do not meet these assumptions will be liable to further charges from the third-party delivery company that must be arranged in advance.
Please read our Delivery Policy below for more information.
Click & Collect
Large items will need assistance from our moving team.
- Items over 30kg | €60
- Items under 30kg | Free
For items over 30kg. We will contact you after purchase to confirm estimated day of arrival.
- Zone 1 | €60
Cork, excluding West Cork
- Zone 2 | €100
Dublin, Kildare, Laois
- Zone 3 | €120
Waterford, Tipperary, Kilkenny, Carlow, Wexford, Wicklow, Meath, Limerick
- Zone 4 | €170
West Cork, Kerry, Clare, Offaly, Galway, Roscommon, Longford, Westmeath
- Zone 5 | Delivery of large furniture to this location is not available as standard. Please contact the HMcG team for more information
Cavan, Donegal, Leitrim, Louth, Mayo, Monaghan, Sligo
Small Furniture and Home Decor Delivery
For items under 30kg. Estimated delivery 2-5 business days.
- Flat rate €20 nationwide
- Free delivery for purchases over €80
For furniture bought in store and online:
Larger items of furniture bought in store are only eligible for delivery and cannot be taken from the shop the same day due to health and safety commitments.
Delivery is managed by a specialist third-party furniture delivery company. They will contact you by phone to arrange a suitable time for delivery.
It is your responsibility to ensure the way is clear for your piece to be delivered and to check the dimensions of the piece will clear all doorways and tight spaces. Please notify us before delivery if there are any steps involved.
Additional fees will apply for non-ground floor deliveries. Please arrange for non-ground floor deliveries directly with our third-party delivery company. Payment can be made at time of delivery.
You must inspect the goods delivered to you to ensure that they are in good condition, not damaged and are the goods you ordered. If you are satisfied, you must sign the delivery documentation.
Visibly damaged furniture or incorrect items should not be accepted and the reasons for non-acceptance should be written on the delivery documentation. Please advise us immediately so we can attend to the issue.
We will arrange for delivery to the primary address provided by you. We will not be responsible for any loss or unauthorised use of the goods once the delivery has been made and the relevant documentation signed.
Furniture must be accepted for delivery within 4 weeks of purchase. Failing that, a weekly charge will be imposed for storage. Find out more about our storage fees here
For goods (non-furniture) bought in store and online:
Goods are delivered by Fastway and are tracked.
If the incorrect item(s) are delivered, you must notify us within 7 days. We cannot be responsible for incorrect deliveries after this time
If you do not receive your goods order within 1-2 working days from date of shipment, please notify us within 7 days. We cannot be responsible for lost deliveries after this time.
For furniture bought in store:
Furniture bought in store is not eligible for return, unless flawed or damaged upon delivery, and at our discretion. Please see Delivery Policy for more information.
Most furniture items are restored antiques and will have marks of wear and tear which add to the character of the individual pieces. They are restored by hand. Items that are painted, are painted by hand. Occasionally tiny splatters of paint, previous paints colours and areas of imperfection occur. These do not constitute a flaw or damage.
For goods (non-furniture) bought in store:
Eligible returns will be exchanged or receive shop credit only.
Goods bought in store may be returned within 7 days of receipt with proof of purchase.
Goods sold at a discount are not eligible for return.
Goods must be returned in the original condition that they leave the store. This includes any labels and packaging.
HMG reserves the right to refuse a refund if the item is not returned in a manner that allows for immediate resale.
For furniture bought online:
Furniture bought online may be returned within 14 days of delivery. The purchase price of the item(s) will be refunded. Our delivery fees are ‘non-standard’ so cannot be refunded. After 14 days, furniture bought online is not eligible for return and refund.
Furniture sold online at a discount is not eligible for return.
Return of furniture must be managed by the original third-party delivery company.
You will be responsible for the return delivery fees. Our outgoing delivery fees are subsidised, so return delivery fees are subject to third party charges.
Furniture must be returned in the original condition that they leave the store. This includes any labels and packaging. Furniture that has been used or assembled will not be accepted for a return.
HMG reserves the right to refuse a return if the item is not returned in a manner that allows for immediate resale.
For goods (non-furniture) bought online:
Goods bought online may be returned within 14 days of delivery at your expense, excluding goods bought at a discount.
Goods must be returned in the original condition that they leave the store. This includes any labels and packaging. Goods that have been used or assembled will not be accepted for a return.
HMG reserves the right to refuse a refund if the item is not returned in a manner that allows for immediate resale